Acquire, Engage, and Retain Customers
- the Smarter Way
From first touch to long-term loyalty, Totally creates customer experiences that convert.
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All rewards
All rewards are delivered digitally and instantly.
Customer Acquisition, Retention & Loyalty
Turn Rewards Into Revenue
Deliver meaningful reward moments across the entire customer lifecycle — from acquisition to retention and re-engagement.
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Why Commercial Teams Use Totally
71%
of consumers will switch to a brand offering better incentivised engagement.
89%
of consumers are willing to share personal data in exchange for rewards.
62%
of customers are likely to spend more to get better loyalty benefits.
Drive Revenue
Drive Customer Acquisition
Use rewards to increase sign-ups, demos, referrals, and survey completions without defaulting to discounts.
Ideal fit for:
First Purchase Incentives
Referral rewards
Increase Basket Size
Win-back Campaigns
Subscription Upgrades
Cross-sell Rewards
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Reduce CAC
Reduce CAC, Increase ROI
Replace margin-eroding offers with personalised incentives that convert and retain better.
Ideal fit for:
Lower cost-per-lead
Higher conversion rates
Reduce paid ad reliance
Improve ROAS
Shorten sales cycles
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Boost Loyalty
Boost Customer Loyalty
Run ongoing rewards programmes, feedback loops, and gifting campaigns that build brand love.
Ideal fit for:
Repeat purchase incentives
Tier-based Programmes
Anniversary Recognition
Exclusive Member Perks
Personalised Milestones
VIP Experiences
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Win Backs
Win Back Churned Customers
Re-engage lapsed users with offers that feel personal, not automated.
Ideal fit for:
Re-engagement Campaigns
Dormant Account Triggers
Subscription Recovery
Churn risk Intervention
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Measure Impact
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Measure Impact Across Campaigns
Track reward redemption, campaign performance, and customer value in one place.
Ideal fit for:
Redemption Rate Tracking
Revenue Attribution
Customer Lifetime Value
Campaign ROI
Retention rate Uplift
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Give Customers Rewards
They’ll Remember
Offer meaningful incentives that go beyond the boring and feel like a true reflection of your brand.
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Totally makes it easy to align your rewards with your brand, audience, and business goals.
Launch Lifecycle Campaigns
in 4 Simple Steps
No code, no dev support, no heavy lifting. Just launch, customise, and connect with your customers.
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01
Design Your Reward
Choose the value, reward type, or curated bundle from 3,000+ global gift cards and prepaid options.
02
Add Your Recipients
Upload recipients, import customer segments, or trigger rewards automatically via API.
03
Send Branded Reward Messages
Deliver rewards with your own branding, messaging, and personalisation.
04
Track Results
Monitor redemptions, delivery, and engagement in real-time through your dashboard.
Start Your First Campaign
Common Questions
From Growth & Retention Teams
Can I use rewards in place of product discounts?
Absolutely. Rewards are a powerful way to incentivise action without hurting your margins — and they often lead to higher LTV and brand engagement.
What types of acquisition campaigns work best with rewards?
Rewards work best when they motivate users to take a clear action. Common examples include demo bookings, referrals, new user sign-ups, product trials, surveys, and review submissions. Many companies also use rewards to re-engage dormant users or incentivise upgrades and repeat purchases.
Can I use Totally for loyalty programmes?
Yes. You can run both one-off and recurring reward programmes based on behavior, milestones, or engagement.
Can we customize rewards for different customer segments?
Definitely. You can assign different rewards by audience, value, or action — and tailor messaging for each.
What makes this better than sending rewards manually?
You get speed, scale, brand control, tracking, and a much better customer experience, with zero operational overhead.
Can this integrate with our CRM or marketing automation tools?
Yes! We offer integrations and API access for syncing rewards with your existing tech stack.
