© 2026 Totally Rewards Ltd. All rights reserved.
TOTALLY terms of use
1. Scope & Acceptance
1.1 These Terms of Use (“Terms”) govern your access to and use of the publicly available areasof the Totally Rewards website at www.totallyrewards.com and all associated products andservices we make available (collectively, the “Services”).
1.2 By accessing or using any part of the Services you confirm that you:
- have read, understood and agree to be bound by these Terms; and
- are at least 18 years old.
If you do not accept the Terms, you must not use the Services.
2. Who We Are
Totally Rewards Ltd (“Totally”, “we”, “us”, “our”) is a company registered in England andWales (Company No. 13538505).
Registered office: Kemp House 152-160 City Road, London, England, EC1V 2NX.
VAT No: 431367020.
For all enquiries, please email support@totallyrewards.com.
3. Changes to These Terms
We may update these Terms at any time. We will give notice by posting the revised version witha new “Last updated” date and, where material, by email or in-Service notification. Continueduse of the Services after any change constitutes your acceptance of the updated Terms.
4. Other Policies
Our Privacy Policy explains how we collect, use and protect your personal data. Our CookiePolicy explains how we use cookies and similar technologies. Both form part of these Terms.
5. Definitions
“Gift Card” means any digital or physical voucher, code, prepaid card or other stored-valueproduct supplied via the Services.
“Retailer” means the issuing third-party brand whose goods or services can be obtained with aGift Card.
“Content” means any text, images, data, software or other material on or provided through theServices.
6. Using the Services
6.1 You must keep account credentials secure and immediately notify us of any unauthoriseduse.
6.2 You warrant that all information you provide is accurate and kept up to date.
6.3 Gift Cards are valid in the country and currency stated on each card and are subject to theRetailer’s own terms and conditions. Totally is not the issuer of Gift Cards and is not responsiblefor a Retailer’s refusal or failure to honour a card.
6.4 We reserve the right to refuse, suspend or cancel accounts, orders or Gift Card deliverieswhere we reasonably believe there is a breach of these Terms, fraud, money-laundering, orother unlawful activity.
7. Fees & Payment
7.1 Unless agreed otherwise in writing, you will be charged the face value of each Gift Card plusany taxes applicable at the point we dispatch the card (email send or physical fulfilment).
7.2 All payments are processed through independent third-party payment processors. We donot store full card details.
7.3 We may offer discounted pricing based on breakage (unredeemed value) or volume. Anysuch commercial terms are confidential and may be withdrawn if payment terms are breached.
8. Acceptable Use & Conduct
You must not:
- harass, abuse, defame, threaten or discriminate against any person;
- upload or transmit viruses, malware or code designed to interfere with the Services;
- infringe any intellectual-property or privacy rights;
- impersonate any person or misrepresent your affiliation with any entity;
- engage in unsolicited advertising, spam or commercial solicitation;
- attempt to gain unauthorised access to, probe, scan or test any system or network;
- reverse-engineer, decompile or otherwise tamper with any part of the Services; or
- violate any applicable law or regulation.
We may remove offending Content and/or suspend or terminate your access without notice.
9. Intellectual Property
All trademarks, logos, software, databases and other intellectual-property rights in the Servicesare owned by or licensed to Totally or its licensors. Except as expressly permitted by theseTerms, no licence is granted to you and all rights are reserved. You may:
- view pages and download extracts solely for your personal, non-commercial use;
- link to the homepage provided the link is fair, legal and does not damage or takeadvantage of our reputation.
You must not frame the Services, use meta-tags, or create the impression of any association orendorsement without our prior written consent.
10. Third-Party Links & Content
The Services may contain links to, or Content from, third-party sites. We have no control over,and accept no responsibility for, those sites or their content. You access third-party resources atyour own risk and should review their terms and policies.
11. Disclaimer of Warranties
11.1 The Services and all Content are provided “as is” and “as available” without warranty ofany kind, whether express or implied, including but not limited to merchantability, fitness for aparticular purpose and non-infringement.
11.2 We do not warrant that the Services will be uninterrupted, error-free or free from viruses orother harmful components, or that any Content is accurate, complete or up to date.
12. Limitation of Liability
12.1 Nothing in these Terms limits or excludes liability for death or personal injury caused bynegligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully belimited or excluded.
12.2 Subject to 12.1, we, our directors, officers, employees, agents and subcontractors will notbe liable for:
- loss of revenue, business, profits, data, goodwill or reputation;
- business interruption or indirect or consequential loss;
- loss arising from your misuse of the Services;
- any act or omission of a Retailer.
12.3 Our total aggregate liability arising out of or in connection with the Services will not exceedthe greater of (a) £500; or (b) the total fees you paid to us in the 12 months preceding the eventgiving rise to the claim.
13. Indemnity
You agree to indemnify and hold Totally and its officers, directors, employees and agentsharmless from all claims, losses, damages, liabilities, costs and expenses (including reasonablelegal fees) arising out of or related to:
- your breach of these Terms;
- your misuse of the Services; or
- any Content you submit or transmit through the Services.
This clause survives termination of the Terms.
14. Suspension & Termination
We may suspend or terminate your access immediately if we reasonably believe you havebreached these Terms, engaged in fraud, or pose a security or legal risk. You may stop using theServices at any time. Clauses that by their nature survive termination (including 9–13, 18) willcontinue in effect.
15. Governing Law & Jurisdiction
These Terms, and any dispute or claim arising from or in connection with them or their subjectmatter, are governed by the laws of England and Wales. The courts of England and Wales haveexclusive jurisdiction, although we retain the right to bring proceedings against you in yourcountry of residence if you breach these Terms.
16. Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be struck outand the remaining provisions will remain in full force.
17. Entire Agreement & Waiver
These Terms (including the policies referred to herein) constitute the entire agreement betweenyou and Totally regarding the Services and supersede all prior agreements. Failure to enforceany right or provision will not constitute a waiver of that right or provision.
18. Contact Us
Questions, complaints or legal notices should be sent to:
Totally Rewards Ltd
Email: support@totallyrewards.com
Postal: Kemp House 152-160 City Road, London, England, EC1V 2NX
© 2026 Totally Rewards Ltd. All rights reserved.
